Shipping policy

Last updated: June 19, 2026

At Mirevielle, we aim to provide clear and reliable information about how orders are processed and delivered.

This Shipping Policy applies to orders for our chandeliers, pendant lights, wall lights, and other lighting products delivered within the United States.

Shipping Region

Mirevielle currently ships orders within the United States only.

Orders with delivery addresses outside the United States cannot currently be accepted.

Transaction Currency

All product prices, shipping charges, and other order-related amounts are displayed and processed in United States dollars (USD).

If your payment account uses another currency, your bank, card issuer, or payment provider may apply currency-conversion rates or transaction fees. These charges are determined by your financial institution and are outside Mirevielle’s control.

Order Cut-Off Time

The daily order cut-off time is:

3:00 PM (GMT-5), Monday – Friday

Orders placed before 3:00 PM (GMT-5) on a business day will begin processing according to the handling timeframe stated below.

Orders placed after the daily cut-off time will begin processing on the next business day.

Orders placed on a Saturday, Sunday, or United States public holiday will begin processing on the next available business day.

Business Days

For the purposes of this Shipping Policy, business days are Monday through Friday.

Saturdays, Sundays, and United States public holidays are not counted as business days when calculating handling, transit, or estimated delivery times.

Handling Time

Orders require 2–4 business days for processing, preparation, and handling before dispatch.

Handling time begins when an order enters processing and ends when the order is transferred for delivery.

Order handling takes place Monday through Friday, excluding Saturdays, Sundays, and United States public holidays.

Transit Time

After dispatch, the estimated transit time is 4–12 business days.

Transit time begins after the order has been dispatched and transferred to the delivery carrier.

Saturdays, Sundays, and United States public holidays are not counted in the transit estimate.

Estimated Delivery Time

The total estimated delivery time is:

6–16 business days

This estimate consists of:

  • 2–4 business days of handling time
  • 4–12 business days of transit time

The estimated delivery period begins when the order enters processing.

Orders placed after 3:00 PM (GMT-5), on a weekend, or on a United States public holiday will begin processing on the next business day. This may add time between the date the order is placed and the beginning of the estimated delivery period.

Delivery dates are estimates and are not guaranteed. Circumstances outside Mirevielle’s direct control may affect carrier transit times.

Shipping Cost

Mirevielle offers free standard shipping on all orders delivered within the United States.

No standard shipping charge will be added to your order at checkout.

Order Processing and Dispatch

After an order is placed, it will proceed through the following stages:

  1. The order is received and reviewed.
  2. The order is prepared during the 2–4-business-day handling period.
  3. The order is dispatched for delivery.
  4. Delivery is expected within the 4–12-business-day transit period.

Customers are responsible for ensuring that their delivery information is complete and accurate before submitting an order.

Order Tracking and Delivery Assistance

For assistance with your order’s shipping status or to request any available tracking information, contact us at info@mirevielle.com.

Please include:

  • Your order number
  • The email address used to place the order
  • A brief description of your delivery enquiry

Mirevielle reviews delivery enquiries during its published operating hours.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery information, contact info@mirevielle.com as soon as possible.

Mirevielle cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Delivery Delays

The delivery periods stated in this policy are estimates.

Delivery may be affected by circumstances outside Mirevielle’s direct control, including carrier disruptions, severe weather, public holidays, or address-related delivery problems.

If your order has not arrived within the estimated delivery period, contact info@mirevielle.com with your order number so that the delivery status can be reviewed.

Contact Us

For questions about shipping, order processing, or delivery, contact us using the information below:

Store Name: Mirevielle

Address:
328 E State St Unit 2
Jacksonville, IL 62650
United States

Email: info@mirevielle.com

Operating Hours: Monday – Friday, 10:00 AM – 4:00 PM (GMT-5)

Customer enquiries are reviewed during our published operating hours.