Refund policy

Last updated: June 19, 2026

At Mirevielle, we want customers to understand how returns, exchanges, and refunds are handled. This policy applies to eligible purchases made through Mirevielle for delivery within the United States.

Return Window

Mirevielle accepts eligible returns for both defective and non-defective products.

A return request must be submitted within 30 days of the product’s delivery date.

Return Eligibility

Except for a reported product defect, damage during delivery, or an incorrect item received, the returned product must be in new condition.

A product may not qualify for return if it shows signs of:

• Wear;
• Customer-caused damage;
• Alteration; or
• Use beyond what is reasonably necessary to inspect the product.

All return requests must be reviewed and approved by Mirevielle before the product is shipped back.

Return Process

To request a return, follow these steps:

1. Contact us at info@mirevielle.com within 30 days of delivery.
2. Include your order number, product name, and reason for the return.
3. Mirevielle will review your request and provide return instructions if it is approved.
4. For an approved return, Mirevielle will provide a prepaid return shipping label that can be downloaded and printed.
5. Download and print the label, attach it securely to the return package, and ship the product according to the provided instructions.
6. After the returned product is received, Mirevielle will inspect it.
7. Once the inspection is completed and the return is accepted, Mirevielle will process the applicable refund or exchange.

Do not send a product back before receiving return approval, a prepaid return shipping label, and return instructions.

Products sent without prior approval may not be accepted or processed.

Return Shipping Costs

There is no charge to the customer for the prepaid return shipping label provided for an approved return.

Mirevielle covers the cost of the approved return shipping label.

This free-return-label policy applies only after the return has been reviewed and approved by Mirevielle.

Return Address

Do not automatically send returns to Mirevielle’s published business address.

The correct return destination and shipping instructions will be provided after the return request is approved. Customers should use only the return label and instructions supplied by Mirevielle.

Restocking Fees

Mirevielle does not charge a restocking fee for an approved return or exchange.

Exchanges

Eligible products may be requested for exchange within 30 days of delivery.

All exchanges are subject to:

• Return approval;
• Product availability; and
• Inspection of the returned product.

After the returned product is received and approved, Mirevielle will arrange shipment of the approved exchange.

There is no additional return-label charge, restocking fee, or exchange shipping charge for an approved exchange.

Where an exchange involves a different product or order value, any applicable price difference will be explained before the exchange is approved.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, contains a defective product, or includes an incorrect item, contact us at info@mirevielle.com within 30 days of delivery.

Please include:

• Your order number;
• The name of the affected product; and
• A clear description of the problem.

Mirevielle will review the request and provide the appropriate return or exchange instructions. If the request is approved, a prepaid downloadable and printable return shipping label will be provided at no cost to you.

Do not return, discard, alter, or attempt to repair the affected product before receiving instructions from Mirevielle.

Refunds

After an eligible returned product has been received and inspected, Mirevielle will process the refund within 14 days.

Refunds are issued:

• To the original payment method; and
• In United States dollars (USD).

A confirmation email will be sent after the refund has been processed.

After Mirevielle submits the refund, your bank, card issuer, or payment provider may require additional time to display the funds in your account. Processing times imposed by financial institutions are outside Mirevielle’s control.

Original payment methods that are not supported by the store or checkout will not be offered.

Contact Us

For questions about a return, exchange, or refund, contact us using the information below:

Store Name: Mirevielle

Address:
328 E State St Unit 2
Jacksonville, IL 62650
United States

Email: info@mirevielle.com

Operating Hours: Monday – Friday, 10:00 AM – 4:00 PM (GMT-5)

Customer enquiries are reviewed during our published operating hours.